Once received in Florida and processed, it can take 1-3 business days or less without delays, as our warehouse operates Monday through Saturday.
We operate from Monday - Wednesday 10am - 6pm. Friday-Saturday10am -6:30pm. Closed on Thursday & Sundays.
Yes, we offer home and office deliveries depending on your location. Delivery fees may vary; however, customers in Claremont Heights can enjoy FREE delivery. Free Saturday deliveries in the Claremont area may also be available, depending on order volume. These must be confirmed the day before and will take place between 12:00 PM and 1:00 PM.
Our fees are outlined below and may be waived for certain shipments depending on the item’s weight, at our discretion.
• 0–14 lb: $200 JMD
• 15–30 lb: $500 JMD
• 31–50 lb: $1,000 JMD
These rates serve as a guideline and can vary depending on the item’s category, size, and any additional handling required.
No! After 10 lbs, an increment of $500 JMD is applied for each additional pound.
We offer 3–5 weekly air shipments and one weekly sea shipment from the US to Jamaica. Timeframes may shift based on shipment volume.
Express shipping allows you to get your items in Jamaica within 24-72 hours after arrival at our warehouse in the United States. To utilize this service, make sure your address includes "AP or Express".
We offer island-wide deliveries. Customers in Old Harbour may qualify for free home delivery depending on their location. Outport customers will receive packages via Knutsford Express or Zipmail.
Once your items are ready, you can visit us at 33 Lacaton Way, Busy Park (Gutters), Old Harbour, St. Catherine, or schedule delivery through the “My Courier Portal” app, the web browser, or by WhatsApp at 876-863-5993. Requests made before 12 PM qualify for same-day delivery. If your location isn’t shown, select the nearest option and we’ll confirm your cost. Please note that card payments may not always be available for bearer deliveries.
You should be notified within 24 -48 after arriving as all packages need to be scanned and updated.
No, you cant but here are some useful tips and work around.
1. Split orders over $100
2. Wait for desired item(s) to go on sale, to save more and get the best deals.
Custom charges are applied to any package(s) over 100 usd. As such, you are required to upload an invoice to justify the cost of item(s).
A handling fee is an additional amount charged to a customer on top of the order subtotal and shipping fees.
Most items weighing 10 lbs or more are shipped on pallets to ensure they arrive safely without breaking. This service incurs additional handling fees.
Please note that you might receive an updated invoice, as the handling fee has to be applied manually. Sometimes, updates to our system may process all packages before we can apply these charges, leading to an updated billing statement. We appreciate your understanding as we work to ensure your items are handled safely and effectively.
Yes, your friends and family can use your shipping address, however, it will be billed to you. It's preferred for each family to obtain an account of their own, especially to enjoy memberships
It will affect us locating your package, as such there will be an extra charge to have it rerouted and delivered to our shipping address, which requires additional processing time.
Yes, you need only to provide them with your shipping address along with your name in the same format presented on your dashboard.
Packages are updated according to the batch in which they are received. Once your package arrives at our warehouse, it typically takes up to 24 hours for the update to appear in the system and reflect on your dashboard. If more than 24 hours have passed and you haven't received an update from Harbor Jet Logistics, please contact us via WhatsApp (876) 863-5993. Also, double-check the accuracy of the address you provided when ordering. If there is an error with your address, please note that this will result in additional processing time and charges.
We’re located at: 33 Lacaton Way, Bushy Park (Gutters), Old Harbour, St. Catherine.
You will be notified via email, and the updates will also be reflected on your dashboard. Showing the number of packages available, as well as the total amount to collect. Once you receive a notification that your package is ready for pickup or delivery, it is your responsibility to schedule the delivery on your dashboard and confirm the time and date via WhatsApp, failure to do so will result in storage fee being atomically added to your package(s).
Storage fee refers to the charge applied when a package or shipment is stored at the company's warehouse or facility for a certain period of time. This fee typically occurs when the recipient hasn't picked up their package or arranged for delivery within the allowed timeframe. Fees may vary depending how long it remains in storage. At Harbor Jet Logistics reserve the right to add storage to any package (s) not collected after 7 days. A daily fee of $200 JMD will be charged and will not be wavied.
Once you ship an item to our warehouse with incorrect or incomplete address, you will be charged a bad address fees standard fee of $1000.
To have your packages delivered to our pickup location, please contact us via WhatsApp at (876) 863-5993. We are available Tuesday to Friday. A flat collection fee of $500 JMD applies, regardless of the package's size or weight.
Deliveries can be scheduled via our website at harborjet-logistics.com or in person at 33 Lacaton Way, Bushy Park (Gutters), Old Harbour, St. Catherine. Log in, select “Schedule Delivery,” provide the required information, and confirm your preferred date and time. You will be contacted once your package is en route.
We accept several convenient payment options, including cash, bank transfers, wire transfers, and card payments. Please note: A fee of $125 JMD applies to each card transaction.
If invoices are not updated and a handling fee is applied, this fee must be paid to clear your item and is non-negotiable. The fee may be estimated based on the type and value of the item(s), as the invoice was not updated to allow for an accurate calculation. Please note your item(s) may be delayed if the invoice is not updated, as a valid invoice is required for all item(s) being shipped.
Air Freight:
Best suited for small, lightweight packages that need to arrive quickly.
Ideal for items that are time-sensitive or require faster delivery.
More expensive than sea freight for larger or heavier items.
Sea Freight:
Recommended for furniture, heavy equipment, and items weighing 70 lb or more.
Slower than air freight but more cost-effective for large or bulky shipments.
Suitable for shipments that are not time-sensitive.
Important:
Always double-check your address before placing an order.
Ensure that your HJ and mailbox number are included in Address Line 2 (e.g., HJL3000).
Accurate addressing helps avoid delays and ensures your shipment is delivered correctly.
Yes, we offer China freight for items, but only large, bulky items are allowed. If you’re interested, please provide the weight and measurements of your item(s). A representative from our team will follow up, provide the shipping address, and advise on the estimated wait time, which may vary.
FAQ
