Once received in Florida and processed, it can take 1-3 business days or less without delays, as our warehouse operates Monday through Saturday.
We operate from Monday - Friday 10 am - 6pm. Saturdays 10 am - 4pm. and closed on Sundays
Yes, we provide home and office deliveries dependent on your location. Prices may vary, however customers residing in the Claremont Heights and surrounding areas may enjoy FREE deliveries.
Yes, a standard processing fee of $200 is included and may be waived for specific shipments depending on the weight of the item and is solely at discretion.
No! After 10 lbs, an increment of $500 JMD is applied for each additional pound.
Express shipping allows you to get your items in Jamaica within 24-72 hours after arrival at our warehouse in the United States. To utilize this service, make sure your address includes "AP or Express".
We ship 3-5x times via air and 1x via sea from the US to Jamaica.
We offer island-wide delivery services. Customers in the Old Harbour or surrounding areas can request home delivery, which may be free depending on their location.
Outport locations will receive packages via Knutsford Express or Zipmail.
Pick up location delivery areas are as shown,which comes with an additional cost.
Halfway Tree - JUTC Bus Park, Spanish Town -Hilo Plaza, Portmore- Sovereign Plaza and Old Harbour- Gateway Plaza
You should be notified within 24 -48 after arriving as all packages need to be scanned and updated.
No, you cant but here are some useful tips and work around.
1. Split orders over $100
2. Wait for desired item(s) to go on sale, to save more and get the best deals.
Custom charges are applied to any package(s) over 100 usd. As such, you are required to upload an invoice to justify the cost of item(s).
A handling fee is an additional amount charged to a customer on top of the order subtotal and shipping fees.
Most items weighing 10 lbs or more are shipped on pallets to ensure they arrive safely without breaking. This service incurs additional handling fees.
Please note that you might receive an updated invoice, as the handling fee has to be applied manually. Sometimes, updates to our system may process all packages before we can apply these charges, leading to an updated billing statement. We appreciate your understanding as we work to ensure your items are handled safely and effectively.
Yes, your friends and family can use your shipping address, however, it will be billed to you. It's preferred for each family to obtain an account of their own, especially to enjoy memberships
It will affect us locating your package, as such there will be an extra charge to have it rerouted and delivered to our shipping address, which requires additional processing time.
Yes, you need only to provide them with your shipping address along with your name in the same format presented on your dashboard.
Packages are updated according to the batch in which they are received. Once your package arrives at our warehouse, it typically takes up to 24 hours for the update to appear in the system and reflect on your dashboard. If more than 24 hours have passed and you haven't received an update from Harbor Jet Logistics, please contact us via WhatsApp (876) 863-5993. Also, double-check the accuracy of the address you provided when ordering. If there is an error with your address, please note that this will result in additional processing time and charges.
We are online based, located in Old Harbour, St. Catherine. We offer island wide deliveries.
You will be notified via email, and the updates will also be reflected on your dashboard. Showing the number of packages available, as well as the total amount to collect. Once you receive a notification that your package is ready for pickup or delivery, it is your responsibility to schedule the delivery on your dashboard and confirm the time and date via WhatsApp, failure to do so will result in storage fee being atomically added to your package(s).
Storage fee refers to the charge applied when a package or shipment is stored at the company's warehouse or facility for a certain period of time. This fee typically occurs when the recipient hasn't picked up their package or arranged for delivery within the allowed timeframe. Fees may vary depending how long it remains in storage. At Harbor Jet Logistics reserve the right to add storage to any package (s) not collected after 7 days. A daily fee of $200 JMD will be charged and will not be wavied.
Once you ship an item to our warehouse with incorrect or incomplete address, you will be charged a bad address fees standard fee of $1000.
To have your packages delivered to our pickup location, please contact us via WhatsApp at (876) 863-5993. We are available Tuesday to Friday. A flat collection fee of $500 JMD applies, regardless of the package's size or weight.
To schedule a delivery, please visit our website at harborjet-logistics.com. Log in to your account, scroll down, and select "Schedule Delivery." Fill out the required information, then send us a confirmation of your preferred date and time so a bearer can be assigned. You will be contacted once your package is en route.
If you’d prefer to have your package sent to our May Pen pickup location, there's no need to schedule a delivery—just contact us directly so we can arrange the drop-off. A flat collection fee of $500 JMD applies.
We accept several convenient payment options, including cash, bank transfers, wire transfers, and card payments. Please note: A fee of $125 JMD applies to each card transaction.
FAQ
